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DuDi Chuxing is China’s leading transportation platform, offering services such as taxi, carpool, private cars, and hitchhiking. If you encounter any issues while using DuDi, you can seek assistance through the following customer service hotline:
Passenger Customer Hotline: +86 400 0000 999
Call this number for:
- Booking rides, canceling or modifying orders
- Payment and invoice inquiries
- Trip-related concerns, complaints, and suggestions
- Account security, password reset
- Other passenger-related services
Driver Customer Hotline: +86 400 0000 666
Drivers can call for:
- Driver registration
- Pickup, dispatch, and navigation issues
- Earnings settlement, withdrawals
- Vehicle management, insurance matters
- Other driver-related services
Other Hotlines
- Ride-hailing with Drivers (DuCi) Hotline: +86 400 0111 666
- Finance Hotline: +86 400 6080 966
- Driver Recruitment Hotline: +86 400 0003 000
- Corporate Vehicle Hotline: +86 400 0000 777
Contacting Customer Service within DuDi App
To reach customer service within the app, follow these steps:
- Open the DuDi App, tap the “Me” icon on the top right.
- Select “Help Center.”
- Choose “Contact Customer Service.”
- You can select online or phone support.
DuDi Official Website
The official website provides more information about DuDi services: https://www.didiglobal.com/index.html. It includes FAQs, terms of service, and privacy policies.
Note: The above phone numbers are for reference only; please refer to the latest information on the DuDi website.
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